FAQ

Have a question or a doubt? Our FAQ is here to answer all your questions. Feel free to consult it, and if you need further information , our team is available by phone or email ; we are very responsive.

The essentials before booking your holiday home

How to book?
Directly online or via a personalized quote upon request by email or telephone.
When is payment requested?
A 25% deposit confirms the reservation. The balance is due one month before arrival.
Is there a security deposit?
Yes, a bank imprint is requested 10 days before arrival and released after the stay in the absence of damage.
Are pets allowed?
Some houses accept dogs, but only with prior agreement.
What time can we arrive?
Arrivals usually take place between 4pm and 7pm, by appointment.

👉 Detailed answers and full conditions are specified below.

1. Reservation

1.a) Booking process

How to book a house with Slow Provence?

Two options are available to you:

• Via our website: choose your dates and your criteria (number of people, air conditioning, proximity to a village, etc.), then use the “Booking Request” tab to place an option on the desired holiday home.
If you need further details, the “Information Request” tab allows you to contact us easily.

• By email or phone: we then send you a personalised quote with a selection of houses that best match your criteria.

Please note: a quote does not constitute an option without explicit confirmation from you and from the agency.

To refine the search, please remember to indicate all useful information: number of participants, number of bedrooms required, presence of children/baby, pets, budget, as well as any constraint or specific need (remote work, allergies, reduced mobility, body size, etc.).
Anything that may impact your stay must be communicated as early as possible.
! Please note that the maximum number of participants accepted is 15, including children and babies.

To confirm your booking, a 25% deposit is required within 5 days following the option. Once received, your booking becomes final.
The balance is to be paid one month before arrival.
What payment methods are available?

We accept bank transfers, cheques and credit card payments (excluding American Express), via a secure link sent by email.
We do not accept holiday vouchers.
For any special situation, please do not hesitate to contact us: we will find the most suitable solution.
Is there a security deposit?

Yes. A credit card pre-authorisation is requested approximately 10 days before your arrival, via a secure link sent by email.

The deposit is only charged in case of damage; otherwise, the amount is simply “held” during your stay, then released 14 days after your departure.
Is there a minimum stay?

This depends on the periods:

• Low and mid-season: minimum 3 nights (depending on the houses), and more flexibility regarding arrival and departure days.
• High and peak season: weekly rentals, fortnight or more, with arrival/departure on Friday, Saturday or Sunday only.

Need flexibility? Contact us, some houses allow the rules to be slightly adapted.
Are pets allowed?

Some owners accept dogs, others do not. Use the filter “with my dog” or “dog not accepted” to check easily.
The presence of your pet must always be agreed in advance. Without prior agreement, access to the holiday home may be refused.

b) Rates, options & conditions

Are cleaning fees mandatory?

Yes. Some holiday homes include them in a package, others indicate them separately. Everything is specified in the pricing description of each house.
Is bed linen provided / mandatory?

This depends on the house:

• Linen is not mandatory in all houses; for some it is included in the rental price.
• Some villas offer a linen option (bed sheets, bath towels, tea towels, etc.), charged per person, as a flat rate, or included in a package with cleaning.
• Pool towels are not always provided: sometimes included, sometimes available for rent, sometimes to be brought.

Each detail appears below the pricing table.
If you prefer to bring your own linen, simply let us know: we will remove it from the contract as far as possible.
Is travel insurance offered?

Yes. We offer an optional cancellation insurance called AssurLodge. It is calculated according to the rental amount and appears automatically on our quotes.
If you prefer to use your own insurance, please inform us before paying the deposit. After receipt of payment, no changes will be possible.
What are the cancellation conditions?

We understand that unforeseen events may occur. Here is how our conditions work:

• No withdrawal: your booking is confirmed as soon as the deposit is paid.
• If you need to cancel: please inform us as early as possible, preferably by registered letter with acknowledgement of receipt, otherwise by email.
o With cancellation insurance: if you have taken out our insurance option and your reason is covered, the insurance reimburses the amounts paid (excluding the premium).
o Without insurance or uncovered reason: cancellation fees vary depending on the cancellation date:
▪ More than 6 months before arrival: deposit refunded
▪ Between 6 and 3 months: 25% of the rent
▪ Between 3 and 1 month: 50% of the rent
▪ Less than one month: 100% of the rent
• If the cancellation is initiated by the owner: you will be reimbursed 150% of the amounts collected.
• Force majeure: in the event of an event preventing the rental, all sums paid will be refunded.
• Early departure: the total amount of the stay remains due, whatever the reason.
How is the tourist tax calculated?

The tourist tax is mandatory. It is calculated per adult over 18 years old and per night, according to the municipality where the house is located and whether the accommodation is classified or not.
The tourist tax is calculated on the entire stay.

2. Arrival and Departure

What time is arrival possible?

Arrivals generally take place between 4:00 pm and 7:00 pm, by appointment directly at the holiday home.
As your stay approaches, you will receive the contact details of the person in charge of welcoming you: please call them approximately 1 hour before your estimated arrival.

If the house is ready earlier, we will be happy to let you know. Otherwise, please respect the scheduled time in order to allow the necessary time for cleaning and preparation of your stay.
Can we arrive late / do a self check-in?

In case of late arrival, we invite you to contact the person in charge of your welcome as early as possible in order to best organise a self check-in and an entry inventory the following morning.
What time is departure?

Departure takes place by appointment, generally between 8:00 am and 10:00 am, to allow cleaning teams enough time to prepare the house for the next travellers.
For an earlier departure, we invite you to contact the person in charge of your welcome to organise an early key return the day before.
What should be done at departure?

A welcome booklet with instructions is available in the holiday home.
We simply ask you to respect a few essential actions:

• Take out the rubbish and sort waste according to local instructions
• Empty the dishwasher
• Clean the barbecue if it has been used
• Put the furniture back in place
• If pets were allowed, remove any trace of their presence
• Leave the house in a respectful condition for the owners, the teams and the next travellers
Can we know the exact address of the holiday home?

For security and confidentiality reasons, the exact address is only communicated after the rental contract has been signed.
However, we can of course inform you about the environment of the property: distance to the village centre, proximity to shops, level of tranquillity, etc.

3. Miscellaneous questions

Are some holiday homes accessible to people with reduced mobility?

Some houses are single-storey or particularly easy to access, but this is not the case for all of them.
Contact us to check accessibility according to your needs: we will guide you towards the most suitable option.
How is garden / pool maintenance carried out?

Pool maintenance professionals generally intervene once or twice during your stay, according to their schedule. A skimmer net is available to remove leaves and small impurities if needed.
Gardeners come less often, but always discreetly — often early in the morning — to preserve the quality of the outdoor areas.
To ensure a pleasant environment during your holidays, please allow them access during their visits.
Can an event be organised (birthday, party, wedding, photo shoot…)?

Generally, events, parties and gatherings are not allowed.
Some requests may be studied on a case-by-case basis; please do not hesitate to contact us to share your plans.
Can a holiday home be visited before booking?

For comfort and organisational reasons, visits to holiday homes before booking are generally not possible. Properties are often occupied by their owners or by tenants; in low season, they may be undergoing work or be closed and secured, with furniture stored away.
Our team nevertheless remains fully at your disposal: for any specific request, please do not hesitate to contact us. We will be happy to advise and assist you in finding the solution best suited to your holiday project.
Do the holiday homes have Wi-Fi?

All houses are equipped with Internet, either via ADSL, Fibre, a 5G box or Starlink.
! Wi-Fi is intended for leisure use. For professional use (remote working, conference calls, transfer of large files, etc.), please contact us as the connection speed may vary depending on the houses.
For lovers of total disconnection, some houses do not have a television.
What can be found in the holiday home upon arrival?

Each house is different, but you will always find:

• crockery and kitchen equipment,
• a basic supply (sponge, washing-up liquid, roll of toilet paper, etc.),
• and depending on the houses: coffee capsules, olive oil, cleaning products…

Please refer to the description.
Are the pools secured?

Yes, each pool is equipped with a compliant safety system: alarm, fence, rigid cover or electric shutter with straps.
Please note: no device replaces supervision.
The pool remains a risk area for young children: an adult must always be present when the pool is open.
What should be done if a problem occurs during the stay?

In case of a technical issue, first contact the person who welcomed you. They will be able to guide you or call in a professional (plumber, heating engineer, pool technician, etc.).
In case of a medical emergency or danger, contact emergency services directly.
Do you offer additional services (private chef, babysitter…)?

Yes, with pleasure!
Let us know your wishes ahead of your stay and we will recommend trusted service providers.