We are recruiting a concierge receptionist with digital skills

🌿Who are we?

Slow Provence is a vacation rental and concierge agency based in Bédoin . As both a local and digital agency , we are looking for a bilingual (English/French) individual , who enjoys action, challenges, and variety, with a strong focus on customer satisfaction, to join our team in the versatile role of Customer Service and Communications Officer.

✨ Our values:
Our priority is customer satisfaction and the pursuit of excellence , with impeccable and seamless service, delivered with simplicity. We value hospitality , the pleasure of making others happy, as well as respect, a positive attitude, and efficiency . We love people: our customers, our employees, and our partners, without whom none of this would be possible. Our approach is responsible, environmentally conscious, and true to the principles of slow tourism .

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✨ Your main tasks:

This versatile role combines customer relations, administrative management, and digital communication . Responsibilities will vary depending on the season.

During the season, duties include: travel advisor / customer service representative

• Possessing a great sense of hospitality and service , you will be in constant contact with holiday clients and villa owners (by telephone, email and physical reception);
• To handle booking requests by phone and email, you must listen carefully to the customer to understand their needs and respond appropriately to their request;
• Rigorous and organized , you will then handle the files from A to Z, from taking the reservation to organizing the arrivals/departures of the weekend;
• Welcoming and with good interpersonal skills , you will receive holidaymakers upon their arrival at the houses, after having carefully checked the preparation of the accommodation.
• During the stay, you remain available and proactive in finding solutions to problems efficiently with the ultimate goal of always satisfying the client.
• At the end of the stay, methodical and with an eye for detail , you are responsible for the inventory checks in the villas.

During the off-season, your responsibilities will shift towards communication, digital marketing, and content creation . To improve Slow Provence's visibility and online reputation, you will participate in:

• the ongoing improvement and updating of the site,
• the creation of content for social networks and print communication materials,
• regarding the processing of customer reviews,
• the implementation of email campaigns.

At the crossroads of customer relations, fieldwork and digital technology, you are a true Swiss Army knife , capable of efficiently alternating between customer relations, administrative management of reservations and digital communication.

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REQUIRED SKILLS:

🏡 Customer relations / Booking management :

• Fluency in English is required , a ^third language ( Dutch/German ) is a plus;
• Impeccable organization and effective management of priorities.
• Versatility and ability to manage multiple tasks simultaneously.
• Strong interpersonal skills and a customer service orientation.
• Initiative and autonomy.
• Excellent level of French (good spelling and clear diction)

📢 Communication & Marketing:

• Good knowledge of marketing and digital communication (web writing, content strategy, SEA-SEO, etc.)
• Proficiency in social media and understanding of current trends.
• Creating attractive content (text, photos, videos) with an aesthetic sense

Personal qualities:

• Proactive, solution-oriented and organized
• Team spirit and good humor.
• Excellent memory and ability to learn quickly.
• Ability to work in a fast-paced and dynamic environment, to manage multiple tasks simultaneously and to quickly refocus.

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🔑 Desired profile

• Minimum Bachelor's degree level (Tourism, Hospitality, Applied Foreign Languages, Business, Marketing, Communication, etc.)
• Minimum 2 years' experience in Tourism, Hospitality, Commerce, Communication, Customer Relations etc.
• A driver's license and personal vehicle are required to travel between houses.

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👉What we offer:

• Permanent contract – Full-time , 35 hours/week , starting early 2026
• Hours : 5 days/week, work on Saturdays and some Sundays (paid at a 30% to 50% premium)
• Remote work possible 1 day/week off-season
• Other benefits: Profit-sharing bonus / Health insurance / Meal vouchers / Mileage allowance

Why join us?
- A varied and rewarding position combining fieldwork and customer relations.
- Exceptional villas offering a unique experience to holidaymakers.
- A dynamic and supportive environment, where your ideas will have their place and where you can develop your skills .

We are passionate about our work ☀️ and fully committed to providing impeccable service to our clients, both owners and tenants. Highly dedicated, we form a close-knit team : we move forward together, support each other, and celebrate our successes. If you enjoy giving your all , working as part of a team , and providing the best possible service , you'll feel right at home here 😊

Ready to take on the challenge?

Send us your application now!

📩 conciergerie@slow-provence.com - 📞 04.90.12.72.10